GARDENIA 12oz SCENTED CANDLE

The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

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ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may adjust its information by contacting us via little.altars.us@gmail.com within 12 hours. If you do not make any changes to your order within 12 hours, the order will be sent to processed, and you will have to waive the right to adjust the order details or to cancel it.

- The design of personalized items cannot be adjusted after the order is successfully finalized.
- You may make changes to your ordered item’s color and/or size unless that change results in any fluctuation in the price of the final item.
- The item quantity in a discounted order and the product type of your order cannot be changed. If you have any need for these changes, please contact us to cancel the order, after which you can then place a newly revised order.

*Please note that if you cancel your order within 06 hours of order placement, you will be responsible for the payment fee as this fee is non-refundable.

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REPLACEMENT & REFUND

1. Your order will be submitted to either replacement or refund if:

Your order does not arrive at your shipping address within 45 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.

Your order has an issue of inadequate quality. Please note that any claims related to quality issues or product defects must be filed within 5 business days from the date of receipt shown on the package's tracking. The claim must be accompanied by full of clear evidence as below:

- Photo(s) of quality issues and any damaged parts of the actual product received.
- Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order).
- Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order).
- Photo(s) of the original shipping label of the product received.

2. There is no need to return your item under any circumstances. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return. Thus, if you have an issue with your order, please contact us via little.altars.us@gmail.com within 5 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate.

3. After a careful check on your order, if we confirm via email that you are eligible for a refund, your refund will be processed by our internal team within 7 business days of refund confirmation. Please note that your payment provider decides when your refund will go back to your payment account.

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DISCLAIMER

1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.

2. We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.

3. When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.

4. We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at little.altars.us@gmail.com as soon as possible to receive prompt support.

Shipping Policy

Last updated: 06/01/2024

Thank you for visiting and shopping at Little Altars. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 3-5 days, pre-orders may take 7-10 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

We offer free ground shipping on all orders. For faster delivery, several expedited shipping options are available at the customer's expense and will be calculated and displayed at checkout.

Delivery Delays

Delivery delays can occasionally occur due to unforeseen circumstances.

International Shipping Policy

We currently do not ship outside the US.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Little Altars is committed to ensuring the satisfaction of our customers. If you received your order damaged, please contact us to discuss a replacement. To expedite the process, please take pictures of the outside of the box, the item, and the inside packing material. These images will help us to contact the shipping company and resolve the issue promptly.

Please save all packaging materials and damaged goods until we have resolved the matter.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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Contact Us

If you have any questions about this Shipping Policy, please contact us:

• By email: little.altars.us@gmail.com